I found everyone in the office very helpful but it took awhile and a couple of requests to get the first viewing ! I was away for a few weeks but exchange of contracts and completion happened quite quickly on my return. I enquired at the letting office and again response was slow, but it was over Xmas . The suggested monthly rental and management fee quoted was below another agent who let the property in 4 days for a monthly rental of almost 10% more and a slightly lower management fee. So overall a bit slow on response but lovely people in the office and really stylish offices . But not a good enough deal for the letting . And it was already on your letting books with a previous owner so you knew the property well .