Absolutely, shockingly poor customer service. Company happy to take full payment on two orders placed six months ago but good still not arrived. The two or so responses received have the same information, yet no delivery date will be confirmed. Each time it's the same answer, the Director (a very elusive person who also does not respond) will be advised. In conclusion very poor customer service from this company, with no response from anyone with any updates of explanations and missing goods. No value for customers but will happily take your money ad no response for a refund.