Not sure where to start. Part of the order is missing. Your customer service number doesn’t work so I have emailed you with no reply as yet. We paid for a silicon cover as well as the hover board and it has not come but you have taken the payment... terrible service. Can someone please investigate the missing item and either send it to us or organise a refund. I’m not in the habit of paying for things that don’t arrive but seems you are profiting from customers as they are unable to contact you to discuss any problems with their orders!