My boy is very happy with his new hoverboard, had a slight issue with the first board that was sent out as one of the lights was not seated into the hoverboard very well, sent pictures and this was resolved by them sending out a new hoverboard which they did extremely quick as it was my son’s birthday in a couple of days of receiving the faulty board,
the new board arrived right on time for him to open it on the day of his birthday, all in all a good service. Best way to contact them is via email.