Just recently purchased one from this website, the customer services is beyond terrible. Except you are content with not being able to speak with the sellers, do not contemplate buying from this website. Their phone's been permanently programmed to reject incoming calls, terrible terrible company. For the hoverboard itself, my LO's been enjoying it and I have nothing to say as of yet about that, it does what it says on the tin, but God help me , if I ever require assistance from the company, I am sure it won't be forthcoming as they are virtually unreachable. I have seen few comments on twitter regarding this terrible service, however, it was rather too late, were I to be aware beforehand , there's absolutely no way I would have transacted with the company. PS: I received an email from the customer service department, they said in essence that, while they are uncontactable via the phone, they do respond to emails within 24hrs of receiving them, I haven't tried this medium, I am, therefore, unable to comment on its efficiency.