Claim no:CLM23382 One of the worse service I have been ever served in my life. I claimed my tv insurance 4 months ago last week I got frustrated as they asked me some more irrelevant papers to be sent to them which I did . While I was explaining my family situation that my 2 kids have no tv for past 4 month and I am regretting over the decision that my husband suggested me to do the insurance with Row insurance . So they came with the idea that I had no knowledge over this insurance and we are paying for last 8 months from our joint account. Such a poor judgement. I am so frustrated that I have decided to write this review. I am so gutted. I have spoken to citizen advise bureau and FOS. Now I am going to make a appeal to reconsider my application . And let's see !! Hope for the best!!