I am a brand new customer and I am already extremely happy with the excellent service I received from ROW. I researched extensively online and picked ROW based on their award-winning reputation and competitive prices. I made several calls to ROW before picking them as my appliance insurers and was helped by Mr Michael Smith, who answered my questions and queries with friendly, can-do, confident responses. I will be adding appliances and gadgets to my policy with ROW in the future and am happy to give ROW 10 out of 10 for their helpfulness, efficiency and excellent customer service and care.