Row insurance has really let me down my iPhone 6s Plus was stolen in Benidorm I made a claim which was successful and it's been 7 days now and I've still not got a iPhone back and the phone that they're going to be sending me is second hand in a different colour and not with it's original box I am absolutely disgusted with this company as they advertise they will replace your phone within 24 hours if I'd known it was going to take this long and i would not have ended up with the phone which I originally bought in gold then I would have never of taken insurance with them not only that they made me pay the rest of the years insurance which means now I'm stuck with them til summer 2018