Found the perfect rug I wanted and placed my order on a Sunday. I realized after 30 minutes that I ordered the wrong size so I immediately sent an email to cancel my order so I could re-order the correct one. A few hours later I get an email saying that the order has already shipped and that I could not cancel even those the receipt I received said it would not ship for another 3 days. When I called today to see what we could work out, I was unfortunately met with very negative unhelpful representative. I realize this was my mistake but it’s hard to believe that they would not even work with me. As it all turned out, I found the same rug a lot cheaper on Amazon.