From the initial discussion about product availability and associated matters, all aspects of which were clearly outlined, to keeping us up to date as regards progress of our order and anticipated delivery date, Wayne from Rugstore NE was - is! - the consummate professional. He really knows his stuff and communicates with his customers in a very friendly and welcoming manner. We were worried about buying a carpet online, sight unseen, but we needn't have been: from start to finish Rugstore NE dealt with our questions and inquiries in the best possible way. We would happily buy from Rugstore NE in the future and would have no hesitation in recommending them to our friends and family. Thank you so much for making our transaction 100% hassle-free. Bob and Yvonne king, Haddington, Scotland