I am very happy with the service I have received from RugStore NE. Ordering and Shipping: My rug was delivered exactly 7 days after I ordered it , and I was kept informed of the progress of my order by email , including the delivery day, which was very useful. It arrived promptly, was well wrapped and had obviously been handled with care during shipping. Description: The rug fitted the description on the website and is of good quality. Great value for money! I will definitely be using RugStore NE again and would recommend to those on a budget looking for a great carpet.