Don't ever get any product from these. My front door leaks and faded within 18 months of it being fitted. I know Covid is playing a part. Customer service is absolutely rubbish. Had to wait 3weeks for an engineer to come to take a look and then it's 3 months before they could get a replacement. Today was supposed to be when the job was done. We got a phone call today at 8:30 am to say it hasn't arrived at the workshop. It's now November and everytime it rains my door leaks and I have a pool of water just inside the front door. They were supposed to get back to us before the end of the day, still waiting. UPDATE 19/11/2020. Wife rang customer services at 12:30 today. Was told that the door had been found, but that they could not fit it now till the 21st December ! If they have found the door, why are we not getting it fitted for another Month! This is totally unacceptable and confirms our opinion that this company is not concerned with their customers once they have sold you shoddy goods and taken your money. Buyer beware!
4 years ago
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