Please think twice before using this company. We had our windows fitted 16 months ago and still waiting for a surveyor to come and inspect them. They were so badly fitted you could see daylight in the corner of the window. I could probably write a book just about the dreadful customer service. I spoke to someone from Head office called Sarah who told me she was a manager and said she would organise for the surveyor to call in April who never showed up. When I rang to find out where he was there was no record of anybody calling and there is no Sarah in head office. So whoever I spoke to lied to me. I also spoke to somebody called Nathan.who was absolutely disgusted about the way we have been treated and was sending an email to the post instalation department and also his manager. He said somebody would contact me within 72hours, and surprise nobody did, that was three weeks ago. Also apparently there's no record of me speaking to Nathan. We have had to have the frontdoor fixed 3 times within 16months. I am so upset about the way this company has treated us I am now going to speak to Watchdog because mentally I can't deal with it any more.