The actual job was shocking and what we had agreed and paid for didn’t happen. We are still trying to get them to fix their substandard work months later. We had a engineers report (done by Safestyle) which they have refused to give us (due to the fact that it said it needed ripping out and starting again). We asked them to block up a floor to ceiling window with half brick and half window and on the day they said they couldn’t get the brick and could they use cladding. As we were planning to get it rendered we agreed to cladding but we’re later told it can’t be rendered.