Paid a lot of money for two doors less than 2 years ago. Was quire pleased with service (apart from pushy salesman) and product. However the frame has cracked on the back door and is now dangerous as I am tripping over it. I invested in the doors for security and peace of mind after being widowed, now I’m at risk of falling!!! I contacted the firm to be told that the frame does not come under the 10 year guarantee and would have to pay £2-300 for replacement. I then asked if someone could come to look at it in case it could be repaired any cheaper and was told that would cost an extra £72. I have put some tape over the offending crack and loose draught excluder for safety. What a disgrace the after service care is if it exists at all. I was planning to get some windows replaced by them but, needless to say, that will not be happening. BE AWARE THAT THIS COMPANY IS NOT ‘SAFE’ at all and go elsewhere.