Safestyle installed a back door in Jan 22. The lock has broken so the door can't be opened now. Safestyle tell me the next available appointment for a repair is over a month away. I have asked for other options as we can't access our back garden and the door was one of our fire escape routes. The best they can suggest is that someone else will cancel an appointment. Surely it is not unreasonable to expect a swift response and repair to a lock that is less than a year old. The door cost £1700 and it's disappointing that Safestyle aren't interested in customer care once they have their money. To make things even worse, Safestyle informed me that my warranty will be invalid if I arrange for a locksmith to fix the door. Outrageous.