Further to my review below an update, although they appear responsive on here: no word, if fact our relationship Manager Amanda has stopped responding too so now we're left with damaged windows worse off than when we stated with safestyle, it's been a nightmare. If you are interested in ever contacting, it's Purchase order 1511118, given that we've been told the Regional Manager will contact us 3 weeks ago, I don't have much faith. Our manager Amanda has been amazing to start. She has been let dowh by her colleagues. Our installers were great too. This review is about the factory, the depot and their surveyors. 3 surveys, loads of excuses, lack of communication between depot and factory and we've been left with an uninhabitable house with drafts through temporary windows that we cannot seal, we live in winter clothing in out house with blankets, cranking up heating with the added costs that does not take away from the fact that we have temporary fitted windows that were surveyed and measured incorrectly. We started this process in July, we found the fault after they pulled the windows out and we've had every excuse why they can't get it right for 2 months moving into winter months. Our neighbours have been put off safestyle from what they've seen and you should too.