After leaving Safestyle a very positive review on the 7th of September 2022 I have had nothing but problems and stress ever since. I have had to call Safestyle out 7 times. The door wouldn't lock 3 times. The moulding fell of the door. The composite material has come away from the edges. The sash needed replacing due to a 5-7 mm gap which let all the heating out all through the winter months and caused a massive draft. Everyone's fuel costs are high enough without losing all the heat from a poor installation and a defective product. I thought the loss of heating was sorted in March, but there is still a substantial draught coming through the door. The fitter damaged the door whist replacing the sash. I have been waiting since March the 7th for the new door to be fitted. He even went away with my large tin of WD40. Another fitter arrived today to fix the lock minus the new door. Apparently someone forgot to order the door. I just could not believe it. It's not his fault and he was very friendly. So yet again I have been given another appointment for the 18th of July. Ten months after the door was originally fitted. How can a company who promises the best experience cause me so much stress. I have had to constantly chase the customer service team. One person in particular never to replied to my emails, so after 16 days and numerous emails I called Safestyle yet again. That very same person answered the phone and told me any emails sent to him were send to his junk box. Wouldn't common sense tell you, if you are not receiving emails, there is obviously a problem. I have called again today and asked to speak to a manager but was told there were no managers available to speak to me. Truly shocking. I have been promised a call back today but I won't hold my breath. I have now raised a compliant with Safestyle via their Website. Once again I have no confidence in Safestyle. Lets see if I get a response within the 72 hours they promise. If you won't piece of mind, pay a little more and go elsewhere. Omg where do I start again. I have just taken a call from Safestyle to say the door that was due to fitted on July 18th has not arrived from the suppliers. The CSR let slip it had to be reordered yet again ,this is the third time now. They gave me an appointment date for the 30th of August 2023 nearly a year after the door was originally fitted. Safestyle you are truly shocking. Sorry many lies have been told. How can they be allowed to get away with this. I also never received the phone call I promised from a manager. Good Afternoon, Thank you for taking the time to contact us. I will start by offering you both my own and the company’s sincere apologies for the issues that you have encountered I understand you are requesting your complaint be escalated, I have therefore raised this as a complaint case directly to our Customer Standards Team. I am unable to provide a timescale due to the nature of their work, however please be assured they will contact you directly to discuss your complaint further. If you require any further assistance please do not hesitate to contact us on 01274 842 842 to avoid delay, alternatively please reply to this email. Thank you for your patience. Kind regards, Sophie Customer Services Agent 14 Eldon Place, Bradford, BD1 3AZ 01274 842 842 Dear Customer services, Firstly I have to say I have heard everything that has been written in the email dated 21-07-2023. Therefore as I have been complaining for months I don't expect you to act on my complaint. I have read the feedback left by many other disgusted Safestyle customers on Trust pilot, it seems that Safestyle don't care about their customers. I have had feedback myself saying that after seeing review they were going with Safestyle but have chosen not to. I will continue to leave reviews and share them publicly until someone gives the common decency in responded to me minus the lie and broken promises. The choice really is yours. Very disgusted customer Linzey Le-Luan Account or service reference : Contract Number: 1501771 Date of experience: 15 May 2023 Edit Reply from Safestyle UK