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Anonymous
A Safestyle salesman attended my home, listened to my requirements and then measured up before presenting me an initial price, which he immediately discounted. When I didn’t ‘bite’ at this discounted price it was then reduced twice more, each reduction coming after he had spoken with his boss on the phone. The salesman actually using the word 'Wow' several times to his boss during their final conversation!! After that I was put under some pressure to accept the deal, which I was told was so good it was actually 'undersold'. I was then informed that the quote was only good for three days, even though at the time of agreeing the appointment I was told it would be good for one year? I informed the salesman, just as I had when arranging the appointment, that I would be getting two other quotes, which he clearly wasn't happy about. When I left the room for a couple of minutes he actually told my wife he would need £100 just to hold the quote for the three day period, an offer she declined. The following day I arranged for a local firm to come and give me a quote. I also received an e-mail from Safestyle, which included their quote and a statement that it was good for one year, not three days!! I then received a phone call from Safestyle in which they said that after taking a look at my 'proposed' order at head office they were of the opinion that I may have been over quoted, so someone would come around and re-measure later that same day. When the new guy turned up rather than do the re-measure he instead merely took a quick look around before proceeding to inform me of how good the original quote was. Furthermore, he said that the small amount of brickwork rectification required to install a patio door should be at an additional cost and that they couldn't replace my slit garage window at all. I was surprised at the comments and said everything had been agreed by the original attending salesman and included in the original quote, which he then asked to see. HERE IS A WORD OF WARNING: Make sure you get an itemised list of ALL work to be completed in black and white on your quote. The quote I had been given contained a price only, there was no itemisation of the work required and what exactly had been agreed, as all notations during the appointment were kept by the salesman. The 2nd salesman also re-iterated that the quote provided by the 1st salesman was good only for two more days. When I told him that I had received an e-mail stating the quote provided was good for one year he very smugly told me that I couldn't possibly have as Safestyle don't send e-mails, even though I had it in my possession? Having decided that I did not want to have any dealings at all with a company that conducted its business in this manner I asked the salesman to leave my home, which he did. However, within five minutes of his departure I received a phone call from the original salesman, who had quite clearly been called by the person I had just ejected, he asked me if he could re-attend my home for a further chat about my requirements, an offer I obviously declined. I won't be having any dealing with Safestyle whatsoever either now or at any time in the future, and I'm deliriously happy I didn't give them any kind of deposit.
6 years ago
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Safestyle UK has a 3.6 average rating from 1,940 reviews