Shocking service! altogether 120 minutes on hold to talk to anyone, to then be told 4/5 wks until a service engineer can come out, and they will ring me in the morning and give me a time, leaving me having to wait in all day! Since installing the bedroom window which has never been able to close properly leaving a gap to let in a draft! Bad enough they got the measurements wrong in the first place,and I had to wait 6 wks for a new window to be made up by the manufacturers after 1st instalment, had to continually chase them up to find out when they were going to fit my window as I had to take the day off and work around them, no communication or apology, just a very rude man saying it is what it is! Quick enough to take the money, however the after service is appalling!