Salesman was ok, surveyor was ok, fitting ok (albeit one workman was a clever so and so) but I was left with mess to clear up as "we don't carry a vacuum with us" and their work sheeting ripped and left mess all down my stairs! One of my handles was broken when it was unpacked, so a date was arranged for a reorder and fitting. Sadly no one turned up to fix things. By this time one of my new windows was failing to close properly and another was leaking slighty, so a call to customer services was made. After being in a queue for 45mins and being transferred to the tech department a new date was arranged. Yet again a no show!! I was assured that someone did indeed arrive and got no reply at the door - both myself and husband were home all day and no chance of missing the door bell. Third time lucky and a month after initial fitting a workman did eventually turn up and all my problems are cured. On the plus side I have a direct phone number and I am on first names with a gentleman in the tech department. This will save having to sit in a queue via customer services. I shall be needing a couple of doors soon - will I be using Safestyle?? - quite honestly I'm really not sure at this point. With all this said, I do like the style, colour and look of my new windows and they are receiving nice comments from the neighbours.