The window fitters were in a rush to finish the job as it was a Friday afternoon and so they didn't have to return the next day. one bedroom widow didn't close properly and 3 on the windows have scratches on them. they left the windows mucky and with marks all over so didn't know they were scratches till they had left. Rang customer services and someone was sent out the next day to investigate and in fairness he was polite and understanding and further investigation showed that they have done a shoddy job on the window sills. someone was sent out to replace the scratched windows however one of the replacements was also scratched and therefore they have to return again. for the amount of money being sent you think there would be a better quality control when producing the windows, especially when providing replacements for already faults! Knowing what we do now, we would not have gone with safestyle and would not recommend.