The door was installed a week later after a confirmed installation day and it was delivered without a spy glass although I’ve discussed it in detail with the pre-installation team. The person that installed the door was trying to get out of putting the door number on the door as he did not want to spend time and effort on drilling the door! I had to persuade him. He then forgot to put up the door knocker. I spent 48 mins trying to get through to the customer care on the phone only to be told that their systems are down and that I have to contact them via email! Although the door itself is good and the work was done well, the actual experience of care has left me disappointed.