Had French doors and a new front door with side panels installed. The side panels had not been in a week when they just shattered. Sent email and response was "we will get back to you in 72 hours" that was a week ago still not response. After spending nearly 2 days finally get in touch with post sales and spoke to the most ignorant man ever. Was told that I would have to pay for the side panels myself as he assumed something had hit the glass. Now French doors will not shut properly. Their engineers are all busy and it will be 2 weeks before anyone can come out. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE