Received an email shortly after placing my order that it was processed. Shipping on the other hand was extremely slow. I contacted customer service with my order number and received a reply very quickly, but with all the incorrect information, including my name and shipping address. Apparently, my order was shipped to a different State altogether. Responses to follow-up emails were non-existent until I finally received notification that it re-shipped. Shipping ended up taking a little over 2 weeks. I'm happy with the products but there are certainly some snafu's taking place here.