Horrible experience buying ammo from them. I purchased ammo and it took 12 days to arrive. Only to have the shipping box oversized, without any packing material in the box, so I opened the package to find loose bullets spilled inside bouncing around against each other. Dangerous and careless. Then nearly half of my order was the wrong caliber of ammunition. Customer service wants me to use their website to file a claim, and follow their links for getting a return label. Except that the links don't work and you have no way to get any return process started without emailing customer service again. An aggravating cycle of getting nowhere. There is no listed phone number on the website. It's email or nothing. Live chat is a bot that redirects you to the either the same web pages, or to their email contact page. If I can even get them to send me a return label for their mistake. they want me to wait up to 10 business days to process the returned items (and the clock starts when they receive them) then get the correct items in the mail to me. It will be another 3 weeks before I see the right products. I don't think that I'll ever use them for future purposes. I feel like they have their structure set up in a way that is not customer oriented, and they send you running in circles. On top of the long wait times that just aren't the norm today, I really get the feeling that there is little motivation to take care of you, or to expedite your products in a timely manner.