I received two Gun Butlers, one was in great condition the other has a chunk of plastic missing out of the corner and some big cracks. It is still operational with some Gorilla glue (I will have to reinforce it). The odd thing I found was that there no chunk of plastic that came out of the box. The box was kind of beat up and the seal was open on the top section. The bubble wrap was not wrapped over the Butlers and laying to the side. I figure it was too big of a box and did not have enough bubble wrap and the chunk of plastic must have fallen out of the top of the box. I worked in the mail room in the Army, I saw what happens to people's boxes that were not insulated well or sealed. I guess it was sent via the Army mail system, except if it was sent by the Army one of the Butlers would have been stolen.