There was a delay in processing my order; since I never received indication of being shipped after several days, I decided to check order status and said it was "still processing". So I sent an email via online web site tool on Apr 11th; magically, almost an hour after my query email was sent, the order email response from Saint Barb's said that it was (just) processed, and tracking became alive. I had to question the order processing delay before the order started actually moving/processing -that should not have had to happen, there should have been no delay in processing. Also, I never received an automated shipment tracking indication until I manually logged in again later to see an UPS tracking number - I feel that an email should have been sent to update processing/tracking information. You should also have the ability for a Customer to phone in and talk to a rep, instead of only manually processing a query/request via online only.