Where is Jonny s Signature? On the 18th of April, I ordered the Album Jarak Qaribak. It is an album performed by Jonny Greenwood (among others). To be honest, I am not particularly interested in the album, but Jonny will sign it. As a big Radiohead fan, I try to collect all the signatures of the band members in different formats, so this is a cool addition. Sandbag writes: "Thanks for your order. We’ll let you know once your item(s) have been dispatched." Then in June 2023, they write: "Unfortunately, the shipment of the signed vinyl was delayed in transit. Sadly, this means that we have been unable to dispatch your order as yet." On November the 28th, I wrote: "Was this order ever sent? I have not received anything so far. I am not in a hurry, but I would appreciate it if it could be sent at some point." In November, THEY did not respond, even though I wrote to the correct email address. Oddly enough, they always communicate with a 'no-reply' address, which underlines their lack of interest in communicating with their customers. In March 2024, someone informed me about a photobook of Colin Greenwood, who is actually the brother of Jonny. There is also a signed, limited edition. As this is a nice addition to my collection, I am interested and I place an order. I also inquired about my previous order. Now they did react: "Looking at your order history - I can see that your order was shipped in June 2023. Unfortunately, it is now too late to ask for a refund or a replacement. Any issues with orders must be reported to us with reasonable opportunity to investigate any claim. It has now been too long from the shipment date for us to investigate." -I ordered a lot in my life from various webshops worldwide. This is the most dissatisfying message I have ever received as a customer. Where did Jonnie's autograph go? Was it ever sent? What happened? Did someone at Sandbag just hand it over to a random person on the street to deliver it to me? Did they put the album in a bottle and throw it in the channel? Does anyone know? Well, if their internal communication is of the same caliber as their communication with their customers, chances are that no one knows at this point. The other day, I ordered a phone case for a dollar from China. I truly got bombarded with emails updating me about every single step of the journey, from Shanghai to my postal box. Not so much the practice at Sandbag. They ship something (or not) without leaving a single trace. In what world are we living where cheap phone cases are valued more than autographs of Jonny Greenwood? My advice to potential customers: If you can avoid dealing with Sandbag, do it! There is a serious potential that your life will be better for making this choice. If not, because their B service is connected to loads of A bands (how is this even possible?), then I advise you to keep asking about your order as much as you can. Even if they appear to be unresponsive to your communication, keep pushing until you get an answer. Because if you do not, one day they will respond, and you might not like the answer.