I bought a knife and whetstone for my daughter for her birthday. Nothing arrived. They are very clever on their emails, links to fraudulent DHL website saying your order has been dispatched etc etc. I think the only thing that saved me, and caused me to go full on Sherlock, was that their replies to my emails didn't go into my primary Inbox and so I assumed I was receiving none. Even worse at the moment, is they can blame delays on Covid and Brexit, causing people to wait even longer, and thus maybe going past the point of getting their money back. I took up a dispute with PayPal, and thankfully, after the company reply-posted on the dispute my DHL shipping and tracking info, I thought I might look up DHL and search independently, and not using their link on the email. DHL had no record of my parcel. I sent a screenshot to PayPal to add to my dispute...I was panicking at this point that I would lose my dispute because they'd provided this information that I knew was dodgy. The day after receiving a message from PayPal to wait a bit longer for shipping because it's been shipped and tracking info provided, I sent the screenshot of DHL having no record of my parcel, PayPal ruled in my favour almost instantly, and have refunded me. I'm pretty lucky I reckon.