i read the sunday times review on the overnight facial which gave the product an outstanding review i immediately ordered it on line. It arrived a few days later with a complimentary sample of the dynamic day moisturiser which I tried the next morning and really loved so the intention was to buy a normal size. The following weekend evening I tried the overnight facial but was horrified to find upon wakening that my face was bright red and quite sore with ugly bumps all over it. I was horrified as I have never had a bad reaction to a product before it took two days to return to my normal fine textured complexion I contacted Sophie@ who immediately agreed to he exchange of the item for the skin moisturiser normal size so we basically did a swap over. I did return the product to them. Sophie ws a pleasure to deal with.