I recently had to change a flight coming back to Lahore but your process for changing a flight is very cumbersome ! First you don’t allow online changes - you first have to call an agent to cancel a flight then you get money back in your wallet then you go back online , because your agents aren’t equipped to do to book your ticket, to use your wallet and then pay extra. This is very cumbersome. Either you should be allowed to it all online or all with the agent. Secondly, for some reason I transferred the money from my wallet to pay for my revised ticked but my card didn’t go through. However you sent me a confirmation email on my payment confirming the flight that I had booked. However since my card didn’t go through my ticket never got booked. This was ver confusing why are you sending me a confirmation receipt when my ticket never got booked ?? I got no email or message saying please complete your booking your seat has not been purchased. This needs to be corrected. Lastly you you say you are 24/7 but at 7 am I had a very hard time getting hold of anybody. I normally use your services but after this experience I am very reluctant to do so again.