Phoned me during Lockdown and offered me a payment holiday, then went and mark it as bad credit score on my credit file. Why would they do that? They were the ones that phone me and offered a payment holiday, I didnt originally ask for it. Very under handed and considering the circumstance that we have all be in during lockdown, their sneaky way's are really upsetting, and I have a feeling I am not the only one they have done this to. Just shows what an un-caring, self centred business they are, they dont care about there customers if they can phone you and offer you a payment holiday during such a difficult time, then proceed to mark it on your credit score as a late payment making out that your a bad payer. Dispicable and innapropriate way to treat customers. Will never use them again and would never recommend to anyone.