Review No 5 Company still in breach of consumer law, my bank has now refunded purchase price. argument now between company and Visa, have a nice day. i do believe Trading Standards has also advised company of its illegal stance. Review No 4 still no further forward, trading standards wants copy of returns policy save on laptops won't send a copy, happy to keep on making these reviews as evidence! REview NO 3 Have requested help from VISA and Trading Standards, still no return of non-functional Lenovo/IBM Laptop. Review No2:- Company continues to be unreasonable, it's returns policy requires you to relinquish legal rights, uses "Unfair Contract TERMS- BOILER PLATE CLAUSES", has stated it will accept return, but on their T&C's. Have advised as they will have both the machine and my money what's their problem? Note the returns web site telephone number for Lenovo IBM is wrong, the process requires you to get an RMA reference from the manufacturer before any retun can be processed, mine is 303565R, but inneffective! why? Please note that copies of all e-mails etc are also being sent to Lenovo-IBM to no effect!!!!! My advice to anone reading this is to stay clear! Computer not functioning, rejected goods, still awaiting some form of return as Lenovo/IBM cannot track the unit without a re-seller invoice which I don't have. we then have the farce of the serial number for the computer not on it but on the box it was delivered in. My opinion of "Save on Lap tops/Box Ltd is rubbish!!!!!!! We have a situation where th seller will not accept a return unless approved by the manufacturer, and subject to additional charges legally incompetent please check!!!!!!