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Alex
I paid for the next day delivery, after much chasing and hours on the phone to both, the seller and their courier, I had to collect it up from a picking point myself after 4 days. For those 4 days nobody was able to tell me where the parcel was. The seller shifted the blame despite the wrong labels attached to the parcel by their own warehouse, later admitting that 'they forgot to despatch'. Asus laptop I got had specs stating 'Keyboard Type - Laptop Keyboard' which makes one assume it is a standard UK keyboard. Well, it is not - it is a US one. Also, it keeps turning itself off despite many settings changes/other simple solutions that would normally work. I had to have it serviced - I'd dread to contact this company again for return/repair/anything at all, since they were unable to process a simple order in the first place. It would've probably taken a month, if lucky. Utter nightmare, no compensation offered upon my first complaint, no further reply, atrocious customer service.
9 years ago
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Save on Laptops has a 4.6 average rating from 2,682 reviews

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Alice, Customer Support

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