i had a lot of problems when i got my laptop so i got intouch with your people they said the problem was a windows ?? i said but you installed windows on my laptop ,they said i had to send for new windows setup disc s they said that they was free HA HA they cost £22 p-p then when i installed the disc s it was an american keyboard i tried to put it to english but it would not so i rang your people again they it wasnt there job to do that what a crap service you have i would advise you to make an anoymous call with a fictitious faut and see what response you get would not recomend you to anyone p s i know you only sell lenovo but you should help sort the problem