Warning to those who have purchased a laptop being advertised as having an "exclusive upgraded". I placed an order for an MSI Leopard Pro which had an exclusive upgrade of 16GB from 8GB and paid extra for Saturday delivery to ensure I was at home to receive it. The laptop arrived on the date expected. When starting the laptop up for the first time I was unable to connect to the Wi-Fi in my flat, after checking device manager I noticed the Wi-Fi adapter would crash which forced me to re-install the driver by downloading it to another device. I didn’t see this as much of an issue even though it clearly stated on my invoice that the product would come with a “memory upgrade and testing”, so I proceeded to fix it and carry on with my initial checks on the laptop. I went on to check the system information and to my surprise found the laptop showing only 8GB of installed RAM instead of 16GB. I immediately attempted to call Saveonlaptops but was unable to get through as it was the weekend, so I sent an email instead. Knowing it was a bank holiday weekend I gave a few days for a response before emailing again, this time I received a response. The reply was as follows: “I have checked our records and I can see that your unit was upgraded with the necessary RAM before it was despatched to you. It is possible that the RAM has come unseated in transit. Would it be possible, if you feel confident to do so, for you to open the service hatch on the base of the unit and check that the RAM is seated correctly. If you are not confident to do this, please let me know and I can advise you further on how to return the unit to us for one of our engineers to do it.” I considered the suggestion of checking if the RAM had been dislodged but this would have required me to remove the shell from the bottom of the laptop and would probably have made my warranty void. After the experience I’ve had, I am certain Saveonlaptops would have rejected responsibility had I done this and would have refused to repair the laptop. Thus, I requested a return via the website which was simple enough. Having chased up the company a few times I was told the item had been with an engineer and that it had now been upgraded to the correct RAM with no further information. I went to ask for further details and was told the following: “I have just spoke to my engineer regarding your unit. He did say this was not opened previously & the ram was missing and not put in to the unit so please accept our apologies regarding this. The engineer has put the ram in to the unit & the unit has been factory reset. There should be no issues with your item once you receive this.” I was left feeling frustrated as I was sold a product that had been advertised as upgraded and tested when in fact neither had taken place. Had I not checked the system information and blindly trusted the seller I would have oblivious to the fact the RAM was missing. I believe had the product been tested both the issue with the Wi-Fi adapter and missing RAM would have been picked up. For the return, I’d requested weekend delivery again as I had paid for it previously. I was told that it will be sent as requested as a courtesy. Having been told the laptop would be arriving on a Saturday I went to work as I would normally the next day (Friday) only to find an email from the Saveonlaptops customer service representative who had previously confirmed Saturday delivery now telling me it will be delivered on Monday. A few minutes prior to this I received an email and text message from DPD stating that my laptop was out for delivery for today (Friday). After receiving the email I again asked the same customer service representative what the actual delivery date was and was told it was in fact Friday which meant I had to leave work early to receive the item between 3:45pm – 4:45pm. After receiving the delivery, I started the laptop up this time to find that a check and repair was required on the C: drive (SSD). After doing this I found that again the Wi-Fi adapter was corrupted and needed to be re-installed but the RAM was upgraded successfully. I informed the Sales Manager of the case and the most recent issues as I was disappointed with what had happened. To this date, not only have I not been refunded the delivery charges (despite being told I would by the customer service representative) I have now been told by the sales manager that “as per our terms and conditions of sale we do not offer compensation for consequential loss”. I have now gone on to leave a review in case this has happened to anyone else. Also, if you have ever purchased an “exclusive upgrade” laptop from the seller then make sure you check your laptops/PC’s System Information to ensure you have received the upgrade you paid for. I am concerned for the number of customers who may have purchased an upgrade and have been sent the wrong item without their knowledge.