Faulty goods. Laptop would not boot and has been returned. Replacement will take up to a week, if I am lucky. Not the companies fault I suppose but still hugely disappointing. A faster replacement service and some recognition of the frustration of such a situation would help - I will have taken time off of work 3 times to accept deliveries and return a machine. Further, a week is a long time in this day and age. The lady dealing with my problem has been very good, and promises to speed things up to the best of her ability, but a short working day (10-5) and a 5 day week when other companies are extending hours, means problems take far too long to be resolved . Sadly a very disappointing purchase which I pray will be sorted next week, or I may just weep.