I ordered a laptop that had been upgraded from 8 to 16 gb of ram, but it had multiple faults and clearly had not been tested. It had a faulty fan and a dodgy screen that kept flashing/changing colours. The only way to contact Save on Laptops about this is via email, their calls are sales related only and they have no live chat (Although I later found out Box.co.uk is the same company and they DO have live chat which I used). I had to wait quite a long time for the laptop to arrive only for it to be faulty. I then had to send it back for testing, waiting even longer without my money in my account and no laptop, for them to finally confirm the fault and tell me they'll offer me a refund, but I am still now waiting for the money to come back into my account after over 3 weeks of messing around. The laptop came with a free MSI backpack and mouse bundle, but they told me to send that back too, the least they could have done is let me keep it for the trouble, I've been waiting just under a month without my money or a laptop. The only reason I'm giving 2 stars is because the prices are competitive.