DoA Laptop - RMA returns label was processed and dropped off next day, went (Missing) for over a week despite me asking Save-On to chase it ended up repeatedly chasing courier myself to get it sorted. Further to this it has been returned at their site for a week and only just been processed. For a DOA product I would expect better than 2 weeks for a replacement or refund, had I used Amazon or another reputable supplier I would have had a refund/replacement within 24/48 hours. Further to this the support team has not returned any calls despite numerous call backs requests via email and via the sales team. With this level of service I am surprised they are still in business, its disgraceful.