I ordered my laptop online and due to the fact that it was impossible to change my invoice address online (from an order over 5 years ago) the order wasn't processed and I was advised to call you. I did so and a gentlemen processed the order and manually changed my invoice address. Or so I thought. I opted to use the collect plus service as I would be at work. The morning that the laptop was arriving at the location I was notified by DPD what time it would arrived. I popped in after work to collect it. The shop owner where the laptop was being delivered said he couldn't accept it as it wasn't in his system. I called save on laptops (SOL) to explain my situation and SOL just instantly referred me to collect plus. I spent a long time on the phone to them and they could not locate my order. They mentioned that for this location it should be delivered via Yodel, not DPD. I called DPD to re arrange the delivery for the following morning (having to pay £5 as I was going away that afternoon and wanted the product for then). Although briefing the shop to accept the order the DPD driver wouldn't release it due to insurance issues. I called SOL immediately to lodge my concern. The lady I spoke to could only offer me an apology which was not very genuine. I asked whether there would be any form of compensation, she said no, this was a one off mistake and company policy didn't account for compensation. I expressed that I couldn't believe that in a competitive industry like this no extra provision would be made. I asked if there was a duty manager I could speak to, there wasn't. I then asked if somebody could call me back to discuss the matter. The lady then said, 'They can but they'll only tell you what I've just told you'. Appalled with the lack of customer service I decided there and then to cancel the order. During the extensive time spent on the phone to DPD, Collect plus and save on lap tops, the former two were extremely helpful in trying to solve the problem. Speaking with SOL, they were far from constructive. I dare say that if you could change your invoice address online this ordeal wouldn't have taken place. However, it did, and even an employee manually changing it, which evidently didn't occur as all the following confirmations still had my previous address on, still didn't happen. The customer service after this was really quite poor. This is the first ever review I have left.