Time taken to deliver despite paying for next day delivery. Unit not working on receipt- told to contact manufacturers for advice as I'm probably doing it wrong. Told to return immediately by them. Took 3 DAYS to get acceptance for return. Phone access is appalling and attitude to customers beyond disgusting. Threats of a £170 fee if unit found to be working! No record of serial number wanted. Told cannot cancel, despite 14 legal consumer opt out! Cannot garantee it will not take less than 10 days to send replacement- pushing time over the 14 days opt out. So far not impressed, made to feel imcompetent, money not good enough and my need for working equipment is secondary to their needs for sales/ profits. Will not use again- EVER