Didn't receive a release code so couldn't retrieve my parcel from Collect+ depot. Initial response to saveonlaptops web query not very helpful but follow-up to 2nd email much more useful and sorted an issue in minutes that Collect+ suggested would require the return and re-send of the parcel. Shouldn't have had to send more than one email though (or any, for that matter, but I've no idea whether the initial fault was with Collect+/Yodel or saveonlaptops/Box). Case for laptop offered during the check-out process was too small but by then I'd lost the will to live and didn't have the time or will to return it.