Speedy delivery until the item arrives DOA (dead on arrival) then they expect you to contact the manufacturer and liaise with them direct ( ignoring Consumer Rights Act 2015 ) Manufacturer agree the item is faulty (broken display vertical lines) we then arrange a RMA with saveonlaptops with the manufacturers code and await return shipping at which point they say the original packaging isn't suitable to return the item in! over a week has passed and still no working laptop or apology or refund. i would class this service as very poor. PRICE ISNT EVERYTHING..