Laptop would not activate on arrival. Obtained 'Dead On Arrival' confirmation code from manufacturer (Acer - this involved going through a specific procedure) as required by seller and returned item to seller. Seller stated they tested item and found 'not faulty' (ignoring Acer's findings) and said I must pay return postage to get back the laptop (with what was at best an intermittent fault). Seller said they would retest and get back to me. I spoke to them on 3 occasions each time they have promised to call me back but have failed to do so. I simply required a working laptop without intermittent fault. So having paid and still without laptop for more than 3 weeks, I submitted the matter to PayPay resolution procedure and received a refund within a few days.