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Mr. C
Bought an £800 laptop. Straight out of the box it had dead pixels on the screen. Contacted them to discuss the issue and got an email reply which was a simple copy and paste job of their terms and conditions and which didn’t even address the nature of my query. Basically, I have a Full HD laptop screen which has dead pixels on it like a sore thumb, but because the number of dead pixels is below the threshold stated in their terms it is deemed 'acceptable'. Sorry, it is not acceptable. I’ve owned dozens of LCD screen devices in the past and this is the first time ever that I’ve experienced dead pixels. I didn't even know what they were before and had to Google it to find out. It’s also the first time that I’ve ever used Save On Laptops. They seem to be perfectly at ease selling sub-standard products. My advice to others is that if you care about the pixels on your screen then go with a company who offers a ‘dead pixel guarantee’ - even if you have to pay a bit extra for it. I went with Save On Laptops because they were the cheapest. Silly me eh ...
9 years ago
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Save on Laptops has a 4.6 average rating from 2,682 reviews

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