I ordered a laptop and HDMI cable, simple eh? No. My address was entered as a Northern Ireland as that is where I live. Before submitting the order was not made aware of any additional delivery charge. Got an email a few hours later asking to make full or partial payment on my order so I queried it and was told I had to pay £9.95 for this delivery. I reluctantly paid it as I already just spent over £400 with them. About a week later I had not even received a despatch email, again I emailed them and was told that they were in the middle of a transition and there were "teething problems" but it would be despatched today (which is was, hooray) and that my delivery charge would be refunded. As I am a University student I was delighted to get nearly £10 back. Nine days later it is now and no refund shown in my account. Not best pleased with the service at all. Would never recommend them.