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Mrs P
Having recently been sold a Toshiba laptop with a CHROME O/S (order no. S6J-B42-8T7-966) I was subsequently assured by your team that the Norton Internet Security which they recommended was compatible even although I had found it impossible to download it. Despite subsequent telephone contact with Save On Laptops to point out that that the products were not compatible, a fact confirmed directly to me by on line Semantic support (see also the various on line discussion threads confirming this + Norton's own Product Compatibility advice), your team have refused to refund the cost of the Norton Internet Security. As this is a clear breach of my Consumer Protection rights in the sense that what I have been sold is not compatible and thus NOT FIT for the purpose for which it was purchased I find your refusal to refund me totally unacceptable. Clearly your Sales Team is not au fait with the compatibilities of the goods they are offering as a package. Reference to Semantic will confirm that this is a known problem and that whilst they say that they are working to make Norton compatible with Chrome O/S THIS IS NOT CURRENTLY THE CASE. Notwithstanding the above I have to say that although the 'Returns' side of the company were polite (despite being improperly advised by your in house technocrat) the 'Sales' were off hand to the point of disinterest ! All in all I have no hesitation in giving a "VERY POOR" rating for my experience with Save On Laptops.
9 years ago
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Save on Laptops has a 4.6 average rating from 2,682 reviews

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