So purchased some items online (first purchase from them this way) and sat back waiting for the delivery. Yesterday (6th Jan) I got an email from Hermes saying the package would be delivered that afternoon. Just after got another email saying that the driver had a problem delivering to my address - I know my local guy - and he knows where my house is. The message gave no further information. Today 7th Jan I contacted the live help on their (Savers) web site and communicated with "Sophie". So just to be clear I bought from Savers they engaged Hermes so at a contractual level I have a contract with Savers and they have a contract with Hermes. I do not and have never had (as far as this purchase goes) a contract with Hermes. They - Savers - chose Hermes not me. I am simply a Savers customer, end of. Clear, well to me it is crystal. So back to "Sophie". Basically she and therefore Savers want me to contact Hermes to establish what is the problem. I pointed out the contractual bits above but she said still my problem. NO IT IS NOT. IT IS A SAVERS PROBLEM. I have now emailed Doug Winchester and am awaiting a reply but having seen other negative reviews I doubt that will happen so I will be emailing their owning Chinese Group CEO later today. It's not about the money as I will simply ask for it back and they are obliged to give it including under the Consumer Rights Act the Postage. It is about shockingly poor customer service when things go wrong. So if you buy from hem and it all goes OK then you'll be happy be if they go wrong don't expect any help from them. They wouldn't know good customer service if it bit them on the backside.