I bought a mens Snipe shooting coat directly but had some queries to answer first. When i called them, the support person was extremely responsive and helpful and called me back quickly with arm length details and availability. This was an important call because it lead to me ordering a size smaller than i thought and which has proved to be the correct size. The coat arrived quickly, was well packaged and is perfect for me. Schoffel is clearly a professional company selling very fine quality clothing and who put customer service forward as a priority. Well done!